HR & Payroll

Overview:

Coaching is a necessary skill for managers. It is important as a fundamental part of an organization's talent efforts—including talent acquisition, development, and retention strategies. For a coaching program to succeed in an organization, it should be recognized as a useful approach throughout the organization and become part of the fabric of the corporate culture. Performance Coaching for Managers provides an important tool for organizations to use to train their managers on coaching.

Effective managers should be able to offer direction to their employees. After all, managers are responsible for ensuring that their organizational units deliver the results needed by the organization. If they fail to do that, the organization does not achieve its strategic goals. This book gives managers direction in how to offer directive coaching to their workers.

According to the Harvard Business Review (2015), workers generally expect their immediate supervisors to give them honest feedback on how well they do their jobs—and specific advice on what to do if they are not performing in alignment with organizational expectations. When workers do not receive advice—but instead are questioned about their own views—they regard their managers as either incompetent or disingenuous.

Session Highlights:

What are the most common problems that workers face on their jobs? Typical examples include:

·       Workers are not performing up to standards

·       Workers have trouble managing their time

·       Workers are tardy or demonstrate excessive absenteeism

·       Workers leave work without permission

·       Workers fail to show up for work (“job ghosting”)

·       Workers misuse the internet during working hours

·       Workers are slow to meet customer requests

Common behavioral problems:

·       Workers are rude to customers or coworkers

·       Workers are insubordinate

·       Workers have trouble getting along with diverse employees

What is needed is a good approach for supervisors, managers, and executives to address these problems. That good approach is performance coaching. Hear about it—and how to use it—in this practical, dynamic webinar.

Benefits For Attending:

Performance coaching masquerades under many names. Some call it human performance technology (HPT); some call it human performance improvement (HPI); some call it human performance engineering (HPE); some call it human performance coaching (HPC); some drop the word “human” and just call it performance coaching (PC); some call it human performance enhancement (HPE); and some call it human factors studies (HFS). There may be other names I may be missing here, but these keywords or key phrases capture much of the literature found on the web and in print about the topic.

The premise of PC is simple. The same basic approach used by medical doctors to diagnose and treat illnesses can also be applied by consultants, human resources (HR) practitioners, and operating managers to diagnose and treat problems with human behavior and with human job performance.

Performance coaches apply an approach that is instantly recognizable--and quite often expected--by managers. PC is used by managers to solve a specific problem. They analyze the problem and issue recommendations to solve it based on their expertise in the area. Performance coaches apply a systematic approach to diagnosing and solving problems with human behavior and job performance. They identify the signs and symptoms of the problem; they collect data to determine root causes of the problem; they brainstorm ways to solve the problems by addressing the underlying root causes; they discover the most efficient and effective ways to solve the problems; they seek to address any negative side effects caused by the solutions they identify; and, they manage and evaluate the implementation of the solutions.

What Will You Learn:

Learn how to troubleshoot behavioral and job performance problems with workers and coach them how to avoid objectionable behaviors and improve job performance.

Who Should Attend:

·       All Employers

·       Business Owners

·       Company Leadership

·       HR Professionals

·       Training & Development Professionals

·       Organizational Development Professionals

·       Talent Development Professionals

·       Trainers

·       Administrators

·       Managers/Supervisors

Ask your question directly from our expert during the Q&A session following the live event.